Privacy Policy

We collect information in three ways.

Information you give us:

• Name, phone number, email (when you submit the contact form)
• Suburb, service requested, urgency, message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use your data for specific, limited purposes.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, including tax records and licence reporting

We only share data with the services that keep this website and our business running.

• Cloudflare: hosts the website and protects it from malicious traffic. Processed in the United States, with global edge presence.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processed in the United States.
• Our call-tracking provider: tracks which marketing channel a phone call came from. Processed in Australia.
• Our lead-management system: receives contact form submissions.

Each of these providers publishes its own privacy policy explaining how it handles data, available on its respective website.

This website uses cookies, small text files stored on your device, to support analytics and tag management. Cookies help us understand how visitors use the site so we can improve it. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers explain how to manage or delete cookies in their help or settings section.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the right to:

• Access: ask what personal data we hold about you
• Correction: ask us to correct inaccurate or out-of-date data
• Deletion: ask us to delete your data, subject to legal record-keeping requirements
• Complaints: complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect the personal information we hold, including secure hosting infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead-management system.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has submitted personal information to us, please contact us and we will remove it.

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Noraville
• Operating under: fully licensed and insured, Lic #451348C
• Phone: (02) 4063 3477
• Website: electriciannoraville.com.au